Privacy Policy

Effective Date: Jan 1st, {{right_now.year}}

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

{{location.name}} ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:Personal Information:

Name, email address, phone number, physical addressPayment information when you make a purchase or request a quoteOpt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device informationWebsite usage patterns and analyticsCookies and similar technologies

Customer Communication:

Records of inquiries and service requestsAppointment details and preferencesService history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our servicesProcessing transactions and paymentsCommunicating with you about your inquiries, appointments, and promotionsEnhancing website functionality and user experienceEnsuring security and fraud preventionMaintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.Opt-In & Consent:

You will only receive messages if you have explicitly opted inWe maintain timestamped records of all opt-in actionsWe comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying "STOP"You will receive a final confirmation message, and no further messages will be sent unless you re-opt inAll opt-out requests are processed within 24 hours

Message Frequency & Content:

Message frequency varies based on your interactions with our businessMessages will be directly related to the services you have requestedWe do not send promotional content without specific consent

Help & Support:

Reply "HELP" for assistance or contact us at {{location.email}}Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may applyCarriers are not liable for delayed or undelivered messagesSupported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:Service Providers:

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)SMS aggregators and providers solely for the purpose of delivering messages you've consented to receiveAll service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

If required by law, legal process, or to protect our rightsIn response to valid law enforcement requests or court orders

Business Transfers:

In case of mergers, acquisitions, or sale of assetsIn such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

Encryption of sensitive data in transit and at restSecure access controls and authentication mechanismsRegular security assessments and updatesEmployee training on data protectionBreach notification protocols in accordance with applicable lawsSecure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behaviorRemember your preferencesImprove website functionality and user experienceMeasure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal informationOpt-out of marketing emails by clicking "unsubscribe" in our emailsOpt-out of SMS messages by replying "STOP"Request information on how we process your dataWithdraw consent at any time for future communicationsLodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by {{location.name}}.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.